* Based on human-equivalent call duration (2x AI call time, as AI resolves calls ~50% faster than human agents) at a $30/hr fully burdened labor rate.
Sentiment Analysis
Top Call Purposes
Analyzed Call Outcomes
Top outcome labels from call analysis. These can differ from operational transfer counts.
Transfer Breakdown
Eligible calls grouped by transfer flag or a recognized transfer outcome. Uses the same definition as the Transferred KPI.
Hourly Call Distribution
Daily Call Volume
Call Logs
to
Exports all matching calls within the last 60 days.
Date/Time
Guest
Caller
Direction
Duration
Disposition
Sentiment
Purpose
Rec
Verified
Flag
—
Support
Email Us
support@callstreamai.com
Response Time
Usually within a few hours
Submit a Ticket
Describe your issue or request and our team will get back to you
Click to upload or drag and drop PDF, PNG, JPG, CSV, XLSX, DOC up to 5MB
Ticket Submitted
Our team has been notified and will respond shortly.
Profile
Account Memberships
All accounts · Staff administration
Users
Name
Email
Role
Account access
Status
Actions
Client Accounts
Account Name
Status
Call Sync
Last Synced
Created
Audit Log
Time
Admin
Action
Target
Details
Business Intelligence
Analyzing your call data…
Investigations
Internal QA with Norm · root causes, suggested corrections and verification.
Test Library
Turn real issues into repeatable checks for your client’s agent.
Release Review
Review the exact version and test evidence before a production release.
AI Connections
Research client calls, review transcripts and create reports from your company AI workspace. Connect Call Stream Support using your own Call Stream portal account.
ChatGPT
Switch to the Call Stream AI workspace, open Call Stream Support, then choose Connect.
Sign in with your portal email and password. Complete your authenticator step if prompted.
Review the permissions and choose Allow access.
No API keys or server settings needed. If you normally use an email sign-in link, use Forgot password on the portal sign-in page to set a password. If the connector is missing, ask your workspace administrator to enable it.
Your connections
Open this page to check your connections.
Access is authorized for up to 30 days. This status confirms permission, not a successful test in the AI app. Disconnecting blocks further access through this connection; information already shared in a conversation remains there.
Try asking
Find JW Marriott calls about reservations from the last seven days. Include call IDs.
Review this call’s transcript and summarize the guest’s request.
Export the first 100 matching calls for this client and date range.
For internal staff only. Authorized staff can research clients across the portal. Searches cover retained portal calls; archived calls are not included. Searches, exports and connection revocations are recorded in the Audit Log.
Call Quality
Internal evaluation workspace · evidence, accuracy and continuous improvement.
Knowledge Base
View the content in your account’s vector knowledge base. Contact Call Stream support to request a change.
Follow-ups
Assign calls, track progress, and keep your team’s updates in one place.
Dispositions & Alerts
Send email or text alerts and optionally create a staff follow-up when calls match your criteria. Combine filters (outcome, purpose, sentiment) to flag exactly what you want to follow up on.
Name
Outcome
Purpose
Sentiment
Request
Schedule
Recipients
Status
Email Settings
Alert notification emails are delivered through Resend from the verified domain
send.callstreamai.com. Set the sender display name below and send a test to confirm delivery.
Emails send from <From Name> <alerts@send.callstreamai.com>.
Invite User
Admins can manage all accounts, users, and settings
Edit user role
Client users can access their assigned hotel accounts. Staff admins can manage all accounts, users, settings, and internal Quality tools. Existing memberships are preserved.
User Memberships
Add Account Access
🚩 Flag Call
Flag this call for our team to review. We'll be notified immediately.
New Client Account
Call Integration (optional)
Edit Call Settings
New Alert Rule
Set one or more filters. Rule fires when all selected filters match. Leave blank to match any value.
Pick ⭐ Any guest request to group all request types (early check-in, late checkout, amenity, preference, special occasion) into one alert. Pick a specific type to alert only on that one.
Call Quality Filters
Skip short or incomplete calls (e.g., hangups, misdials)
Only send alerts for calls that have transcript or AI summary data
Shared emails show everyone’s address. Email replies are not saved in the portal; use follow-up comments for a shared record. Texts always send individually.
Comma-separated list of emails
Portal follow-up & text alerts
Your staff can assign it, set a due date, and discuss it in Follow-ups. Leave off for notifications only.
Email and SMS replies are not added to the discussion. Use the portal link to comment.
Delivery Schedule
Leave all checked for 24/7. For overnight windows (e.g., 10pm–2am) set Start 22 and End 2.
